INVOICE TERMS AND CONDITIONS

Terms

All reference to LockAID Limited shall be referred to as the following LockAID/LockAID Ltd/Seller.

The Service

1. LockAID Ltd shall at all times provide competent personnel in carrying out the service.
2. LockAID Ltd shall provide the service between the hours of
8.30am and 5.30pm Monday to Friday inclusive of statutory holidays at the current standard rates of LockAID Ltd.
3. LockAID Ltd shall provide the service out of normal hours at the current overtime rates of LOCKAID LTD.
4. The service shall be offered on the basis that it will be provided as quickly as is reasonably possible within the continues of current workload availability of personnel. Weather and traffic conditions transport and fuel availability. Availability of parts and other conditions or which LOCKAID LTD in dependant but outside their direct control and which from time to time do arise consequently, no liability or responsibility shall be accepted caused by conditions, events, acts, omissions or states or affairs beyond LOCKAID LTD direct control.

Charges
5. Charging Basis. The charge made shall be based on either
a) Time and materials basis calculated on current rates and prices of LOCKAID LTD
b) Fixed priced quotation. All charges shall be based on time and materials unless a lined price has been agreed in writing before the work commences.
6. Time and Materials. Labour charges are calculated from the point of arrival at the customers premises to the point to finishing the work and are calculated on as half-hourly basis
to the next half hour (i.e. thirty five minutes is charged as one hour) Chargeable time shall include time used collecting parts from suppliers whether collected en route to the customers premises or collected during the work.
7. Minimum Labour Charge. LOCKAID LTD shall charge a minimum labour charge during normal working hours of one hour. The minimum account labour charge shall be one hour.
8. Charging Period where charging rates overlap the rate charged shall increase or decrease according to the relevant periods.
9. Material and Parts Charges Parts and fittings stocked on LOCKAID LTD vans shall be charged at the current selling list prices at LOCKAID LTD and shall not be subject to any discount accept by way of confirmation by written agreement.
10. Fixed price quotations shall be supplied in writing or a lined price shall be agreed on site and written in advance on the report sheet and signed by the customer.
a. SURCHARGE; surcharge will be added on the total amount paid by credit card, percentage will vary according to the credit card companies.
11. TRAVELLING TIME LockAID shall not charge any travelling time during normal hours (accept when this invoices collection of materials from suppliers) but shall reserve the right to charge travelling time when,
a. the work shall be carried out not within the normal work area
b. when adverse weather, traffic or access conditions shall cause additional travelling time to that which is reasonable during normal conditions or
c. The time distance and expense of travelling to any job shall be uneconomic in relation to the job being carried out.
12. HIRE CHARGES LockAID shall not charge for the usage of normal trade tools shall pass on any charges incurred through hire of special loots and plan and special equipment and specialist tools.
13. VALUE ADDED TAX. All quotations, estimates, guides, rates, prices etc given by LockAID verbally or in writing shall be subject to value added tax at the rates currently in force.
14. PARKING/CONGESTION. All parking/congestion costs will be charged at cost to the customer.
15. PAYMENT AUTHORISATION no work shall be undertaken until the customer (or customer’s authorised agent) has signed the authorisation and undertaken to make payment on completion of the work or if an account customer has undertaken to make payment on completion within the agreed terms.
16. WAITING TIME OR PAYMENT. Payment shall be due in full, immediately upon completion of the work and the customer shall ensure that payment is made available without unnecessary delay otherwise LockAID shall be entitled to charge for waiting time.
17. PAYMENT COLLECTION where by whatever reason the customer is unable or unwilling to make payment on completion of the work LockAID shall be entitled to charge for additional time expended on the collection thereof.
18. ADVANCED PAYMENT LockAID shall reserve the right for whatever reason to require advance payments, stage payments or deposits before or during the work.
19. CHEQUES LockAID reserves the right for whatever reasons to refuse cheques therefore require the customer to make payment by cash.
20. DISHONOURED CHEQUES should payment be offered by the customer by cheque, which subsequently on presentation for payment is dishonoured for whatever reason a charge of £30.00 shall be made to the customer for each and every presentation to offset. The administrative charges suffered by LockAID. In addition to interest charges at 5% above bank base rate per month with any part of a month being calculated as a whole month for the purpose of calculating interest.
21. ACCOUNT FACILITIES by prior arrangement only LockAID LTD shall allow account facilities. Only signed official orders shall be accepted in lieu of payment. And it shall be a specific condition of LockAID granting account facilities that LOCKAID LTD’s company’s terms and conditions shall take precedent over all others.
22. ACCOUNT TERMS payment is due within seven days unless otherwise stated.
23. OVERDUE ACCOUNTS AND OR LATE PAYMENTS overdue accounts and late payers shall be liable to late payment charges at 4% over bank base rate per month or part month and an administration charge of ú10.00 a week or part week until the date of payment.
24. LEGAL COLLECTION EXPENSES should after 30 days from date of invoice, LockAID have not secured payment of any debt owed to it LockAID shall be entitled to employ the services of solicitors and or collection agencies and shall be entitled to charge and recover item the customer all and every reasonable expenses incurred in containing settlement of like debt.
25. LockAID retain lieu upon all materials plant and machinery even installed or delivered on site, lot the whole of any unpaid balance due to LockAID here under.
26. WAYLEAVES the customer shall be responsible for obtaining and returning any necessary consents, way leaves and lot any reinstatement of disturbed ground, in the case of extensions to underground distributing mains or of overhead distributing line which are within the customers own property or on privately owned property over which the customer has rights of access or attendance.
27. LICENCES. Any licence, permit or other authority necessary lot the execution of the work shall be obtained by the customer.
28. ABILITY much of our work is dirty by its very nature marking does occur from time to time usually unavoidable. LockAID employs thoughtful and careful personnel and dirty, wet and damage shall be kept to a minimum but by virtue of the fact that LockAID is often dealing with awkward emergency situations (if any) choice or control LockAID has clear conditions as to liability (if any)
29. Making good etc. whilst every care will be taken by LockAID it accepts no responsibility for any damage to plaster work, decorations, flooring etc.
30. The customer shall prepare the work areas and walkways and buy protection or remove carpets, furniture and valuables and should the warn areas and walkways not be protected or removed the customer shall accept all risks of Stains, breakage and damage.
31. LockAID LTD shall not be liable for any damage caused through the customer not taking adequate precautions by removing or protecting carpets furniture in the work areas and walkways that are unprotected.
32. LockAID LTD shall remove furniture, carpeting and valuable if so specifically requested by like customer but shall not be responsible to damage caused carrying out such work nor be responsible lot their reinstatement or the cost thereof
33. LockAID LTD shall not undertake any work or any customer proposing to hold Lockaid LTD responsible for any damage caused, LockAID obligations concerning the work done shall constitute the full extent of its liability in respect of any loss or damage suffered by the customer whether by negligence of LockAID or arising form any cause whatsoever and LockAID shall not be liable to any losses consequential or otherwise
34. Whilst every effort is made to provide a prompt and reliable service, LockAID is dependant on many lecterns which are out of its direct control and which from time to time do arise. Transport availability, fuel restrictions, weather and traffic conditions, availability of personnel, availability of parts etc. always provide that LockAID has made reasonable effort to provide service LockAID shall have no liability whatsoever for any delay if the performance of its obligations (if any) due to any conditions events, omissions or states of affair beyond its direct control.
35. Guarantees All guaranteed work should carry as unconditional 90-day warranty during which time any defect arising directly through faulty manufacture of parts or workmanship shall be rectified free of charge.
36. LockAID Ltd shall only accept to carry out the customers work and instructions on the basis that the warranty shall be within 90 days only and no work shall be under taken what so ever for any customer proposing to hold LockAID responsible for any defects or damage arising or notified after 90 days.
37. Where the work specifically benefits items under LockAID’s 90 day warranty , and during that time becomes defective or falls, LockAID shall, subject to its terms and conditions, provide support service between the hours 8.00am and
5.30pm Monday to Friday excluding statuary holidays, within
36 hours of notification and will make no charge for labour rectifying the failure or defect nor charge for replacing any faulty parts supplied by LockAID, providing that the failure or defects is directly or solely through parts supplied and charged for by LockAID within its previous 90 days. However LockAID Ltd will charge for labour and, or parts to rectify failures or defects is due directly or solely through parts supplied and charged for by LockAID within its previous 90 days. On inspectional all parts supplied by LockAID within the previous 90 days are confirmed to be faultless answer are being prevented from working satisfactorily due to other reasons and wilt also charge for any new or extra work which is not direct duplication of work already done and charged for within the previous 90 days, or where the necessity to carry out work previously was not apparent at the time neither carried out nor charged for, or where the customer has been previously advised the situation may occur any support service requested by the customer outside the scope above will be provided if at all possible but will be liable to additional charge.
38. Parts and manufacturers guarantees. Parts supplied to LockAID by main suppliers and manufacturers, and then on to the customer shall be sold by LockAID to the customer on the condition that (a) parts supplied shall benefit from the manufacturers/ supplier warrantee (if any) and that any proven detective part shall be exchanged item for item or its invoice value refunded. (b) no responsibility or liability shall be accepted for any consequence labour costs, losses or damages claimed by the customer.(c) no liability shall be accepted to any amount exceeding the income value of the part(s). LockAID’s own warrantee considerably exceeds any manufacturers guarantee by providing a full 90 day parts and lab our warrantee however, while LockAID shall itself bear the labour costs during its own warrantee period of 90 days and will additionally supply replacement parts free of the duration of our manufacturers guarantee (if any). LockAID will apply its normal labour charges after 90 days. All guarantees shall be immediately invalidated it there is found to be any evidence of misuse, tempering. Attempted repair or removal by any person other than LockAID service staff or their company’s authorised agents.
39. LockAID does not accept responsibility for the responsibility for the failure of any fire protection equipment in the event of a fire.
40. Removal / retention of parts / rubbish / scarp parts and rubbish will normally be removed from the customer is premises free of charge on completion of work, unless bulky or heavy and likely to cause disposal costs when the customer will he advised of any extra cost. Parts maybe retained by the customer unless a warranty claim is involved or unless a warranty claim is involved or unless they have to be returned to the main supplier/manufacturers on an exchange basis. It the customer wishes to retain parts it is the customer’s responsibility to ensure the parts are retained. Once removed from site disposal is likely to be immediate and LockAID will be unable to recover such items once removed from the customer’s premises.
41. GENERAL
Any notice required or permitted to be given by either party to the other under these Terms shall be in Writing addressed to that other party at its registered office or principal place of business or such other address as may at the relevant time have been notified pursuant to this provision to the party giving the notice. No waiver by the Seller of any breach of the Contract by the Buyer shall be considered as a waiver of any subsequent breach of the same or any other provision. If any provision of the Contract is held by a court or other competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of the Contract and the remainder of the provision in question shall not be affected. The Contract shall be governed by the laws of England and he Buyer agrees to submit to the non-exclusive jurisdiction of the English Courts. Each Contract will only confer rights and benefits on the Buyer and no third party will acquire any rights or benefits under the Contract.
42. The headings used herein shall be for convenience only and shall not themselves form part of the terms and conditions the customers statutory are unaffected.

MAKING A COMPLAINT
1. Before contacting LockAID to complain realistically appraise whether your complaint is directly due to our part of the work undertaken by LockAID. Read carefully the invoice job sheet and look at exactly what was undertakes.
2. Please note if you make a complaint and the work is not part thereof the original works you will be charged accordingly.
3. If the fault is genuine, repairs will be undertaken as swiftly as possible at no cost to you.
4. If you believe our work is faulty telephone us immediately, state the invoice number and date with reason for your complaint.
5. If however you are not sure weather the fault is connected with our work, please feel free to telephone and discuss the problem with us even if the work is unconnected we can deal with this as swiftly as is possible.

When our tradesman returns
1. You will be required to sign his job sheet to agree to pay for his call and/or work should the fault be found not to be connected with the original work.
2. Explain what has happened and why you believe it is connected with our work
3. Our tradesman will check his work and if our work is found to be faulty, will rectify his work under the terms of our guarantee.
4. Our engineer finds all parts supplied by LockAID are faultless and/or are being prevented from working through secondary causes, he will advise you of this fault and will (a) continue with the work towards rectifying the defect on our normal lab our charges and parts or (b) stop at that point and charge for the time spent checking his work. For further details or to discuss specific requirements, contact:

LockAID Ltd, Unit 110, 34 Buckingham Palace Rd,
London, SW1W 0RH